Service Plans

Support Plans

Choose a plan that fits your technical needs. All plans include our satisfaction guarantee.

BASIC
πŸ› οΈ

Basic Support Plan

βœ… Today’s Fixation: One-time fix

πŸ“… Support Coverage: 1 year

πŸ–¨οΈ Issues Covered: Printer-related issues only:

  • Printer offline
  • New printer setup
  • Printer won’t print

βŠ• Number of Printers Covered: Unlimited

🎧 Additional Benefits:

  • 24/7 customer support via chat and email
  • Remote troubleshooting
  • Basic printer connectivity guidance
Choose Plan
PERPETUAL
✨

Perpetual Support Plan

βœ… Today’s Fixation: One-time fix

πŸ“… Support Coverage: 5 years

🌐 Issues Covered: Printers, computers, tablets, smart TVs:

  • All features of the Comprehensive Support Plan
  • Tablet and iPad support (setup, OS updates, app troubleshooting)
  • Smart TV troubleshooting (connectivity, app issues, updates)
  • Cutting & Designing Machines setup and troubleshooting
  • Cloud storage setup and synchronization
  • Peripheral device support (scanners, webcams, microphones, etc.)
  • Device connectivity issues (Wi-Fi, Bluetooth, router setup & troubleshooting)
  • Email and account security support
  • Custom software installation guidance

πŸ”’ Number of Devices Covered: Unlimited

πŸ† Premium Benefits:

  • 24/7 dedicated VIP customer support with priority handling
  • Personalized device performance optimization
  • Annual deep system checkup
  • Advanced troubleshooting & recovery support
  • Proactive security monitoring
  • Free device health reports every 6 months
  • Exclusive discounts on future service upgrades
Choose Plan
πŸ“ž