BASIC
Basic Support Plan
✅ Today’s Fixation: One-time fix
📅 Support Coverage: 1 year
🖨️ Issues Covered: Printer-related issues only:
- Printer offline
- New printer setup
- Printer won’t print
⊕ Number of Printers Covered: Unlimited
🎧 Additional Benefits:
- 24/7 customer support via chat and email
- Remote troubleshooting
- Basic printer connectivity guidance
COMPREHENSIVE
Comprehensive Support Plan
✅ Today’s Fixation: One-time fix
📅 Support Coverage: 2 years
🖥️ Issues Covered: Printer & computer-related:
- Printer offline
- New printer setup
- Printer won’t print
- Slow computer performance
- OS updates
- Software removal and installations
- Data backup and recovery assistance
- Email configuration & troubleshooting
- Antivirus installation and optimization
📱 Devices Covered: Unlimited (Printers & Computers)
🎧 Additional Benefits:
- 24/7 priority support (phone, chat, and email)
- Remote diagnostics and issue resolution
- Personalized optimization recommendations
- Periodic software health checkups
- Assistance with security patches and firewall settings
PERPETUAL
Perpetual Support Plan
✅ Today’s Fixation: One-time fix
📅 Support Coverage: 5 years
🌐 Issues Covered: Printers, computers, tablets, smart TVs:
- All features of the Comprehensive Support Plan
- Tablet and iPad support (setup, OS updates, app troubleshooting)
- Smart TV troubleshooting (connectivity, app issues, updates)
- Cutting & Designing Machines setup and troubleshooting
- Cloud storage setup and synchronization
- Peripheral device support (scanners, webcams, microphones, etc.)
- Device connectivity issues (Wi-Fi, Bluetooth, router setup & troubleshooting)
- Email and account security support
- Custom software installation guidance
🔢 Number of Devices Covered: Unlimited
🏆 Premium Benefits:
- 24/7 dedicated VIP customer support with priority handling
- Personalized device performance optimization
- Annual deep system checkup
- Advanced troubleshooting & recovery support
- Proactive security monitoring
- Free device health reports every 6 months
- Exclusive discounts on future service upgrades